Browse by category, or scroll down for the most common questions. Still stuck? Contact us — we usually reply within an hour.
Search, reserve, modify, and confirm stays.
Accepted methods, invoices, security deposits.
Arrival, keys, host contact, ID requirements.
Policies, refunds, and rescheduling.
List a property, payouts, and calendar sync.
Anything else? Contact our support team.
Booking
How do I book a stay?
Find a property, choose dates, and press Book Now. Our team confirms availability and shares payment instructions on WhatsApp within minutes.
Can I hold a date without paying?
We can hold most properties for up to 12 hours pending payment during peak season, longer off-peak. Ask us on WhatsApp.
Do you offer group discounts?
Yes — Corporate & group bookings get tiered rates and single-invoice billing.
Payments
What payment methods do you accept?
Bank transfer, JazzCash, EasyPaisa, and Visa/Mastercard. International guests can pay via Wise or Stripe on request.
Is there a security deposit?
Most properties require a refundable deposit (PKR 10,000–50,000). It's returned within 48 hours of check-out after a property inspection.
Do you send invoices/receipts?
Yes — an itemised PDF invoice is sent by email after payment. Corporate GST invoices are available on request.
Check-in & stay
What time is check-in and check-out?
Check-in from 3:00 PM, check-out by 11:00 AM. See the full house rules.
How do I get the keys?
Your host meets you at the property with keys and a quick walkthrough. You'll receive their WhatsApp number 24 hours before check-in.
Do I need to show ID?
Yes — a CNIC or passport for the lead guest is required at check-in for all bookings, per Pakistani hospitality regulations.
Still need help?
Message us on WhatsApp, email hello@scoopstays.com, or open the contact page. Our team is online 9 AM – 11 PM PKT, every day.