These are the standard rules that apply to every ScoopStays property. Individual listings may add property-specific rules — for example around pools, kitchens, or shared amenities — which are shown on that property's page and are part of your booking.
By confirming a booking, you and your co-travellers agree to follow these rules for the duration of your stay.
Arrival & departure
- Check-in from 3:00 PM. Early check-in can be requested and is subject to availability.
- Check-out by 11:00 AM. Late check-out can be requested and is subject to availability; extra hours may be charged at a pro-rated rate.
- Please confirm your arrival time with us the day before check-in so we can prepare the property and coordinate handover.
Who can stay
- Only guests listed at the time of booking may stay overnight. If your party changes, let us know before check-in so the booking can be updated.
- Day visitors are welcome during reasonable hours but should not stay overnight without prior approval.
- The lead guest is responsible for the conduct of the entire party, including any children in the group.
No parties or events
ScoopStays properties are for residential-style stays only. Parties, weddings, mehndis, photo/film shoots, and events of any kind require written approval in advance and may be subject to additional fees, damage deposits, and property-specific restrictions.
Quiet hours
Please observe quiet hours from 10:00 PM to 8:00 AM. Many of our properties are in residential neighborhoods and communities; loud music, gatherings on terraces, or noise in shared corridors during quiet hours may result in a warning or, if it continues, early check-out without refund.
Smoking
No smoking indoors — including balconies that open into shared corridors. Where a property has a designated outdoor smoking area, it will be noted on the listing. Smoking indoors incurs a deep-cleaning fee.
Pets
Pets are welcome at some properties on request only. Please let us know before booking so we can confirm suitability and any additional cleaning fee. Bringing a pet without prior approval may result in early check-out without refund.
Property care
- Please treat the property as if it were your own home.
- Report any accidental damage or breakage to us as soon as possible — we'd much rather hear about it directly than discover it at checkout.
- The lead guest is liable for the cost of repair or replacement for damage caused during the stay, beyond normal wear and tear.
- Please do not move heavy furniture, remove artwork, or rearrange the property.
Safety & compliance
- Illegal activity of any kind is strictly prohibited and may be reported to the authorities.
- Firearms, fireworks, and hazardous materials are not permitted on the property.
- Please familiarise yourself with fire exits, gas shut-off, and any safety instructions provided at check-in.
Neighbors
Many of our properties share buildings, streets, or gated communities with permanent residents. Please be considerate — this is what allows us to keep offering direct, no-fee stays across Pakistan.
If something isn't right
Please message us on WhatsApp or email as soon as you notice a problem — we're on call 24/7 and can almost always fix things faster than you'd expect. Contact: scoopstays@gmail.com · +92 316 5648659.
See also our Terms of Service and Cancellation & Refund Policy.